Effective : 2021.01.01.
Solico Management Services DMCC (the “We” or “Solico”) knows how important privacy is to our customers. This Privacy Policy (the “Policy”) describes the personal information we may collect from you, and how we may use and disclose that information. We also explain the choices available to you regarding our use of the information, the steps we take to safeguard the information and how you contact us if you have any questions about our privacy practices. We recommend that you read this entire Policy carefully.
- Information we may collect from you
1) Information you give us
We may collect the information you give us when you contact Solico by filling in forms via “Contact Us” page on web site (the “Web site”) or by corresponding with us by phone, email or otherwise. The information you give us may include your name, email address and phone numbers.
The information you may provide will be entirely on a voluntary basis. If you do not provide your information required for us to supply you with a service offered on the Web site, it may not be possible for us to provide that services to you.
2) Information we collect automatically
With regard to each of your visits to our Web site we may automatically collect the following information: technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, log data, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
3) Information through our Web site and services
Including the full Uniform Resource Locators (URL) clickstream to, through and from our Web site (including date and time); products you viewed; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
4) Information from third parties
We work closely with third parties (including, for example, fulfilment partners, other business partners) and may receive information about you from them which have obtained your consent to share it.
- How we use information
We use your personal information that is collected on the Website primarily for the following purposes :
– To respond to your comments, questions or request for information
– To provide a service or feature you request
– To prevent and detect fraud against you or us
– To prevent unauthorized access and modifications to systems
– Improvement of existing services and development of new services
– To comply with applicable laws or legal obligation
We agree that it will obtain a consent from the users, if we desire to use the information other than those expressly stated in this Privacy Policy
- Sharing and disclosure of information
Except for the following cases, we will not disclose your information
1) When disclosing the information with any member of our group, which means our parent company, affiliates and subsidiaries or service providers who working on behalf of Solico for the purposes listed in the “How we use information” section above.
2) When disclosure is required by the laws :
– if required to be disclosed by the laws and regulations; or
– if required to be disclosed by the investigative agencies for detecting crimes in accordance with the procedure and method as prescribed in the laws and regulations
3) when you are consent to share in advance
- Cookies, Beacons and Similar Technologies
We may collect collective and impersonal information through ‘cookies’ or ‘web beacons’.
Cookies are very small text files to be sent to the browser of the users by the server used for operation of the web sites of Solico and will be stored in hard-disks of the users’ computer.
Web beacon is a small quantity of code which exists on the websites and e-mails. By using web beacons, we may know whether a user has interacted with certain webs or the contents of email.
These functions are used for evaluating, improving services so that much improved services can be provided by us to the users
You have an option for cookie installation. So, they may either allow all cookies by setting option in web browser, make each cookie checked whenever it is saved, or refuses all cookies to be saved: If you reject the installation of cookies, it may be difficult to using the parts of services.
- Your choices and rights
As main agents of the information, you may exercise the following rights regarding the collection, using and sharing of personal information
– exercise right to access to personal information;
– make corrections or deletion;
– make temporary suspension of treatment of personal information; or
– request the withdrawal of their consent provided before
If, in order to exercise the above rights, you contact to us by sending e-mails or using telephone, we will take measures without delay: Provided that we may reject the request of you only to the extent that there exists either proper cause as prescribed in the laws or equivalent cause.
- Children’s personal information
We do not knowingly collect or solicit Personally Identifiable Information from anyone under the age of 13 (or older if required in an applicable jurisdiction to comply with applicable laws) or knowingly allow such persons to use the Sites. If you are under the age of 13 (or older if required in an applicable jurisdiction to comply with applicable laws) please do not send us any personal information.
- Transfer of information
We may transfer your personal information to other than country in which the information was originally collected for the purposes described in this policy. In particular, your personal information may be transferred to the Republic of Korea where our parent company is located. Those locations may not have the same data protection laws as the location in which you initially provided the information. But we will adopt appropriate safeguards necessary to ensure that your personal information is treated securely and in accordance with this policy and applicable laws. For further information on such safeguards, please contact us.
- Retention periods
Your personal information will be retained for as long as reasonably necessary for the purposes listed in this policy and these are either for legitimate business interest, as required by law or as necessary to perform a service to you. Please contact us for further details of applicable retention periods.
- Security
We use reasonable methods to safeguards your personal information, for example, by using SSL encryption and firewalls to protect against unauthorized access, disclosure, alteration or destruction. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software.
Whilst we will use all reasonable efforts to safeguard your information, you acknowledge that transmissions over the internet cannot be guaranteed to be 100% secure and for this reason we cannot guarantee the security or integrity of any personal information that is transferred from you, any information you transfer to us is done at your own risk
If we learn of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. For example, by posting a notice on our Sites if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances.
- Updates to this privacy policy
We may update this Privacy Policy from time to time and without prior notice to you to reflect changes in our personal information practices with respect to the Services. We will indicate at the top of the policy when it was most recently updated.
- Third party sites and services
This privacy policy applies solely to information collected on the Sites. The Sites may contain links to other web sites. We are not responsible for the privacy practices or the content of these other web sites.
- How to contact us
You can contact us to update your preferences, update or correct your information, submit a request or ask us questions at:
Tel: +9714 558 7800
Address: Office Nos. 3302&3303, JBC4, JLT, Dubai, UAE. PoBox: 336678 Dubai, UAE.